Training Tools

Partnering to Heal

Partnering To Heal: Teaming Up Against Healthcare Associated Infections

Partnering to Heal is a computer-based, video-simulation training program on infection control practices for clinicians, health professional students, and patient advocates.

The training highlights effective communication about infection control practices and ideas for creating a "culture of safety" in healthcare institutions to keep patients from getting sicker. Users assume the identity of the following five main characters and make decisions about preventing Health Care-Associated Infections (HAIs):

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A Physician, Nathan Green, Director of a Hospital Post-op Unit, ready to start new prevention efforts in the unit;

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A Registered Nurse, Dena Gray, working to learn effective communications skills that could make the difference for her patients;

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An Infection Preventionist, Janice Upshaw, a new employee charged with using a team-based approach to reducing infections;

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A Patient Family Member, Kelly McTavish, whose father was just admitted to the hospital;

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A third-year Medical Student, Manuel Hernandez, who wants to gain confidence to make a difference for his patients.

Watch a clip from the training:

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How the training works

The training focuses on prevention of surgical site infections, central line-associated bloodstream infections, ventilator-associated pneumonia, catheter-associated urinary tract infections, Clostridium difficile and methicillin-resistant Staphylococcus aureus (MRSA). In addition, it includes information on basic protocols for universal precautions and isolation precautions to protect patients, visitors, and practitioners from the most common disease transmissions. The training promotes these key behaviors:

  • Teamwork;
  • Communication;
  • Hand washing;
  • Vaccination against the flu;
  • Appropriate use of antibiotics; and
  • Proper insertion, maintenance, and removal of devices, such as catheters and ventilators.

Users assume the identity of characters in a computer-based video-simulation and make decisions as each of those characters. Based upon their decisions, the storyline branches to different pathways and patient outcomes. The training may be used by groups in facilitated training sessions and by individuals as a self-paced learning tool. While each of the five character segments can be done in about an hour, it may be desirable to schedule more time in order to allow for extended discussion.

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A note to users

This dramatization was developed by the U.S. Department of Health and Human Services in consultation with subject matter experts from various disciplines and sectors, as well as patient advocates. It is intended to increase awareness of the risks of health care-associated infections and the opportunities for preventing such infections. It is not intended to reflect common clinical care.

Certain scenes demonstrate a worst-case scenario of how lapses in medical judgment, communication, teamwork, and attention to infection control practices might impact patient outcomes. The intent is to provide a training tool for use by health professionals, students, patients, and their families about patient safety concepts, rather than provide an accurate or comprehensive depiction of conditions caused by specific pathogens.

Content is provided for informational purposes only and is not intended as medical advice, or as a substitute for the medical advice of a physician. Individuals are urged to consult with qualified healthcare providers for diagnosis and treatment and for answers to personal healthcare questions.

Reference in this training to any specific commercial project, process, service, manufacturer, company, or trademark does not constitute endorsement or recommendation by the U.S. Government, the U.S. Department of Health and Human Services, or the Office of the Assistant Secretary for Health. This training does not endorse specific commercial products or services.

This training provides hyperlinks to the websites of other Federal and State agencies and to private organizations. The inclusions of external hyperlinks does not constitute endorsement or recommendation by the U.S. Government, the U.S. Department of Health and Human Services, or the Office of the Assistant Secretary for Health of the linked training resources or the information, products, or services contained therein. HHS does not exercise any control over the content of these sites.

This training is available only for non-commercial educational use.

If you have questions pertaining to the training, would like to partner in the promotion of the program or share with us how you have been using the training, please contact the Division of Health Care Quality at

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ADEs: Diabetes Agents

Preventing Adverse Drug Events: Individualizing Glycemic Targets Using Health Literacy Strategies is an eLearning course that teaches health care providers how to reduce hypoglycemic adverse drug events (ADEs) in patients with diabetes.

Using video scenarios, real-world examples, interactive activities, and knowledge checks, you will learn how to:

  • Apply health literacy strategies to provide personalized care for patients with diabetes
  • Help patients with diabetes understand and act on information to prevent hypoglycemia
  • Use current, evidence-based guidelines for individualizing glycemic target goals
  • Adopt patient-centered communication strategies (teach back and shared decision making) in the health care setting

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What You Need to View This Course

To view this course, you will need:

  • Adobe Flash Player
  • Web browser (like Google Chrome, Internet Explorer, Safari, or Firefox)
  • Speakers or headphones for audio

How to Obtain Free Continuing Education

The Office of Disease Prevention and Health Promotion (ODPHP) has partnered with the Centers for Disease Control and Prevention (CDC) to offer free continuing education for this eLearning course. You will need to complete a brief post-test (passing score=70%) and evaluation within two years of the course launch date to receive your continuing education or certificate of completion.

To obtain continuing education for this eLearning course, please follow these instructions:

  1. Go to the CDC Training and Continuing Education Online at If you have not already registered as a participant, click on New Participant to create a user ID and password. If you have registered, click on Participant Login and login.
  2. Once logged in to the CDC Training and Continuing Education Online website, you will be on the Participant Services page. Click on Search and Register.
  3. Search by course date, keyword, or course number to find this course:
    • Course ID: WB2431
    • Date: September 2014
    • Keywords: Diabetes, hypoglycemia, health literacy, medication safety, adverse drug events (ADEs)
  4. Find the course and click on View. The course information page will come up. Scroll down to Register Here.
  5. Click on the type of continuing education you would like to receive. If you have completed the course, you’re eligible to receive the following continuing education:
    • 1.5 Continuing Medical Education (CME) Activities with Joint Sponsors
    • 1.3 Continuing Nursing Education (CNE) Contact Hours
    • 0.1 IACET Continuing Education Units (CEU)
    • 0.1 Continuing Pharmacy Education (CPE)
  6. Choose the type of continuing education you would like to receive and click Submit. Three demographic questions will come up. Complete the questions and then click Submit. You are now registered for the course.
  7. From the participant services page, you can access the evaluation. Once you’ve completed the evaluation, click Submit.
  8. You will then be redirected to the post-test. Once you’ve completed the post-test, click Submit. The minimum score to pass is 70%. If you do not pass the first time, you can re-take the post-test one time.
  9. Click on Transcript and Certificate to see a record of your course completion and your continuing education certificate.


Reference in this training to any specific commercial product, process, service, manufacturer, company, organization, or trademark does not constitute endorsement or recommendation by the U.S. Government or the U.S. Department of Health and Human Services (HHS). This training does not endorse specific commercial products or services.

While the information provided here was up to date at the time of publication, it may not reflect the most recent developments relating to diabetes agents. The information provided here should be used solely for training purposes. Providers should reference other drug information sources before making clinical decisions.


The U.S. Department of Health and Human Services (HHS) — including the Centers for Disease Control and Prevention (CDC), our planners, and our presenters — wish to disclose they have no financial interests or other relationships with the manufacturers of commercial products, suppliers of commercial services, or commercial supporters. Planners have reviewed content to ensure there is no bias.

Presentations will not include any discussion of the unlabeled use of a product or a product under investigational use.

HHS does not accept commercial support.

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